A recent story to hit the headlines came from Swindon, and Great Western Railway. There has been some controversy over new plans from Great Western to put drivers in charge of operating train doors. Largely opposed by Unions, the debate over the plans rolls on. We decided to investigate and explore the ramifications of such a move.

What are the Great Western Railway proposals?

The proposals laid out by Great Western are to remove the safety trained guard on board high speed trains from Swindon, giving the train driver control of opening and closing the doors. This has been enforced not only to save money in the long term, as it is felt that train guards are an unnecessary expenditure, but also to give the driver more control of what is going on his/her vehicle.

The pros

So, what are the positives of this move? Contrary to Union belief, there are large numbers of people in favour of the move. Firstly, it is a great cost-cutting tool. While the opening and closing of doors is extremely important for the efficient running of trains, it is not that difficult a job. It is just as simple for a driver, who has already stopped the train by this point, to stick his head out of the window and look down the row of carriages; to see when it’s appropriate to open or close the doors. With a rise in fare dodgers, train companies need to make smart business decisions in order to stay afloat. Cutting unnecessary costs will go a long way to doing this.

Secondly, it is argued that these proposals give the driver more control of his/her vehicle. While many Unions have argued against this, there are a good number of drivers who are happy with these changes. Drivers welcome the chance to take on new challenges and responsibilities, and many seem very pleased to have the extra task of looking after their customers. Customer service is integral to train drivers, and this is one task that will allow drivers to get more involved in this.

The cons

As mentioned, there has been staunch opposition to the plans, in particular from Unions. The first argument that Union leaders have made is that the proposed changes could lead to serious safety issues. Their argument is that Train Drivers need to pay 100% of their attention on driving the train. By giving them the added responsibility of monitoring the doors, you are risking the safety of passengers. The reason the guards are so effective is because they are specifically trained in this area, and the costs that will be offset by cutting their responsibilities, will only be added again by training drivers.

The second argument against the proposals is again to do with safety. On top of the extra responsibilities, unions have warned that it is fundamental for both the drivers and passengers that there is a guard or conductor on board trains, to assist in the event of emergency. This is particularly important in the event that a driver is rendered incapable or incapacitated. With more and more passengers using the railway system, the need for staff is more important than ever. Instead, Great Western are cutting them. This will ultimately damage customer service, lead to a loss in profits and damage the reputation of Great Western.

Train Drivers are a very elite and selective group of people, and the process of joining this group is extremely difficult to achieve. Due to the nature and responsibility of the role, you must be able to exhibit a number of essential core qualities throughout the selection process, in order to be successful. In total, there are 3 central commandments/core qualities that you must follow. In this blog, we’ll show you what these train driver careers commandments are, and give you some top tips on how you can demonstrate them to the assessors!

What do we mean by train driver careers core qualities?

In simple terms, the core qualities refer to the fundamental behavioural aspects that train drivers will need in order to a) gain a position as a train driver b) be successful in the role. These qualities are particularly important when it comes to train driving, as health and safety is such a huge factor. The TOC that you are applying for needs to be certain that you right person for the role.

So, what are the 3 commandments of good train driving? Let’s take a closer look.

Thou Shalt Pay Attention To Detail

Attention to detail is extremely important for train drivers, particularly in regards to health and safety. Train drivers need to be aware of hazards on the track, and must be capable of noticing small and important details. Furthermore, you need to have an extensive knowledge of your route, in order to deliver passengers to their destination. The selection process will test you on your ability to spot key information, in a short space of time. You’ll also be expected to recall times when you have used your attention to detail during the application form questions, and during the interview.

Thou Shalt Care About The Customer

The next quality is customer service. It goes without saying that this is essential, as TOCs could not survive without the customers that they serve. As a train driver, you need to keep customer service and health and safety in mind at all times when driving trains. This extends to behaviour such as making important announcements, opening and closing the doors, and updating/apologising to customers for delays. In order to successfully become a train driver, it is not enough to simply know what good customer service is. You have to demonstrate that you really care about the customers and providing them with the best value for money. You have to demonstrate that you know everything about the role to the best of your ability, and have gone the extra mile to do so. Customer service extends to your ability to do your job to a fantastic standard.

Thou Shalt Concentrate

Along with attention to detail, concentration is one of the key mental aspects that all train drivers need to have. One of the hardest things about the role is the fact that you will be expected to concentrate for such lengthy periods of time. Concentrating as a train driver is not the same as any other job either. It means really concentrating, being completely focused on the track/signals/the cabin to make sure that things are running smoothly. The lives of your passengers could depend on this, so it’s imperative that you are someone who can concentrate fully on the task at hand.